Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Your item must be in the same condition that you received it, unused, and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at wooffy@thewooffy.com. but customers are responsible for covering return shipping because this is a large furniture item. 

You can always contact us for any return questions at  wooffy@thewooffy.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges
Be sure to check dimensions before ordering as items cannot be exchanged if they don't fit.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wooffy@thewooffy.com